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Your Questions. Our Answers

Our most frequently asked questions

Credit card payment issues?

Credit Card payments coming soon to https://www.hificorp.com.na

What is your return policy?
You can exchange or return almost anything within 14 days of your purchase, just make sure that it's in original condition and remember to include the original packaging. If you'd like your money back, we can arrange that too - just read our Returns Policy. Copyright laws say that we can't accept returns of licensed software or games, unless they're defective of course. In certain cases, a handling fee may be charged to get your product back to us.
Where is my order? How can I track the status of my order?
You can track the status of your order in your account any time.
  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear

 

 
How does the click and collect function work?
Use click and collect to reserve your product at a store close to you and save on delivery costs (if they even apply). You will get confirmation that your order is ready for collection at your selected store and then come by and pick it up.
 
 
 Contact Us
 

Call us on: 0800 222 888

Or drop us a line below and we will be in touch soon

* Required Fields

Track your Order

Can't wait for your brand new awesome stuff to arrive? We're on it.

You can track the status of your order in your account any time.

  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear
  • You can also contact us on 0860 459 459 or email us at hificustomercare@jdg.co.za
  • You can track your order by following this link...

 

 

Your HiFi Account

 

Your HiFi Account

As a first time user, how do I register with HiFi Corp Online? Well done on taking this first step to unrestricted online shopping! Here’s what you’ll need to do to register on hificorp.co.za.

To register as a HiFi Corp Online user, create a profile using your:

  • Name
  • Surname
  • Email Address
  • Password
  • Re-enter Password (show Password)
  • Cellphone Number
 

How do I buy something from HiFi Corp Online?

Find the items you wish to buy by using the search boxes that appear on every page or by browsing the relevant department.
When you find an item you like, click on the Add to Cart button.
Keep searching until you found all the items you need and remember to click the Add to Cart button.

When you finished shopping and need to check out, follow these steps:

  • Click on the ‘proceed to checkout’ button.
  • Your product list will appear. Select the products you wish to buy and click on the checkout button.
  • You will now be prompted to log in or register if you haven’t done so before.
  • Select your delivery method and click on the continue button.
  • Select your delivery address or create a new delivery address.
  • Select your payment method, and click on the ‘buy now’ button.
  • Click on ‘proceed’ if you are ready to complete the payment process.
  • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are absolutely correct.
 

I want to manage my HiFi Corp Online account.

You can sign in to your HiFi Corp Online account at any time using your:

  • Email Address
  • Password
  • From there, you can update your personal details, delivery details, email address and much more by logging into your personal account.
 

What if I forget my password?

Forgot Your Password?

No problem. You can reset your password without breaking a sweat. Here’s what you do:

  • Click on the Forgot password button.
  • Enter a valid email address.
  • A secure link will be sent to your email address.
  • Click on the link and select a new password.
 

Change Your Password

It's a good idea to change your password periodically. You can change your password on your HiFi Corp Online account overview page like this:

To change your password:

  • Sign in to your account using your email address and password.
  • Go to your Account Overview page.
  • Go to the Profile section and select password.
  • Change your password.
  • You can begin using your new password immediately.
 

How do I update my Email address?

You can update your email address at anytime.

Here's how:

  • Sign in to your account using your email address and password.
  • Select Account Overview.
  • Go to the Profile section and select Email Address.
  • Update your Email address.
 

How do I sign up for your newsletters?

You can sign up for our newsletter from any page of the HiFi Corp Online pages.

Sign up here

Look for the Sign Up to a newsletter and supply us with:

  • Valid email address
  • You will now have access to the most up to date information regarding trends, specials and promotions!
 

How do I use a HiFi Corp Gift Card?

To use your HiFi Corp Gift Card for instore purchases:

  • At the point of purchase, supply your HiFi Corp Gift Card to the Cashier.
  • If the balance on your card is sufficient, you will receive a receipt.
  • If the balance is only used as part payment, you will be prompted to choose another payment method.

Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.

 

What if I lose my HiFi Corp Gift Card?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please visit any HiFi Corp Store for this.

 

What if I return items bought with my HiFi Corp Gift Card?

You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 24 hours of the time we receive it. If you no longer have the gift card, visit any HiFi Corp store to request a new one.

 

What if I cancel an order bought with my HiFi Corp Gift Card?

If you cancel an order that was purchased with a HiFi Corp Gift Card, the purchase amount will be credited to your gift card within 24 hours of the cancellation. If you no longer have the gift card, visit any HiFi Corp store to request a new one.

 

How do I use or redeem a digital promotional voucher or coupon?

You can use a HiFi Corp digital promotion voucher or coupon only at HiFi Corp Online.

To use your HiFi Corp Digital promotion voucher or coupon:

  • Sign in to your personal account using your email address and password.
  • Shop in the usual manner by adding your selected products to cart.
  • At Checkout, select the payment method as HiFi Corp digital promotion voucher or coupon.
  • You will be prompted to supply the HiFi Corp voucher or coupon code as it appears on the voucher or coupon.
  • If the balance of the voucher or coupon is sufficient, you will receive a receipt.
  • If the balance is only used as part payment, you will be prompted to choose another payment method.
 

How do I change my delivery Information?

You can update your delivery address in your account any time.

Here's how:

  • Sign in to your account and select Account Overview.
  • Go to the Profile section and select Delivery Addresses.
 

Where is my order?

You can track the status of your order in your account any time, Simply -

  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear
 

How do I view my order history?

You can view your order history in your account at any time too. Simply -

  • Sign in to your account using your email address and password.
  • Select Order History.
  • Select the relevant time frame or you can choose to view all.

How do I start and manage my Wishlist?

You can start and manage a HiFi Corp Online Wishlist at any time.

To start adding products to your wishlist:

  • Sign in to your personal account using your email address and password.
  • Select items in the usual manner.
  • Click on the Add to wishlist button.
  • You can move items between your Cart and wishlist as often as you want.
 

What if my items are damaged, faulty or incorrectly delivered?

Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify HiFi Corp immediately so that we can rectify the situation.

You can choose to notify us by:
Phone on 0860 459 459
Email at hificustomercare@jdg.co.za
We will get someone to uplift the incorrect items and replace them with the correct items.

Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify HiFi Corp within 24 hours of delivery.

You can choose to notify us by:
Phone on 0860 459 459
Email at hificustomercare@jdg.co.za
We will get someone to uplift the damaged or faulty items and replace them with the correct item.

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Click & Collect

 
 


Frequently Asked Questions


Here are some of the most popular questions. If you cannot find the answer you are looking for, please contact us via our Customer Contact Centre and we will get back to you within 48 hours.

What is Click and Collect?

Click & Collect lets you buy online, and collect in store. This means you can get your goods quicker, without any delivery charge!

How does Click & Collect work?

Here's how it works:

  • During checkout, choose Click & Collect and select your store.
  • Once you’ve confirmed your order, we’ll send you a "Ready For Collection" email. (This is a separate email from your order confirmation.)
  • Bring your ID and order number to the store and pick up your items.
  • Look for the “Click & Collect” point in store, or ask one of our friendly staff.
  • You smile broadly as you walk out with your brand new items.

Why should I choose Click & Collect?

Here’s why you should consider Click & Collect:

  • There are no extra charges for Click & Collect
  • In some instances you may even get your purchase sooner than expected!
  • It gives you the freedom to buy online and collect when and how it suits you.

Which stores offer Click & Collect?

All stores offer Click & Collect provided the store has stock available.

How much does Click & Collect cost?

It's totally free! Simply select 'Click & Collect' from the delivery options at the basket.

How do I know when my parcel is ready to collect?

We'll send you a confirmation email as soon as your parcel is ready to collect. This contains instructions and your order number, which you will need to pick up your parcel.

How do I collect my parcel?

Take your confirmation email or order number as well as any form of identification  to your selected store and a member of staff at the till will retrieve your parcel.

Do I need ID to collect my parcel?

Any proof of identification can be supplied , also simply bring your order number or confirmation email.

Can I change the store I'm collecting from after I've purchased something?

No, unfortunately no changes can be made to the delivery method once the order has been placed.

Can I change the delivery method to Home Delivery after I've purchased something?

No, unfortunately no changes can be made to the delivery method once the order has been placed.

What if an item is lost/damaged?

Please refer to our terms and conditions.

What happens if I need to return something?

Please refer to our terms and conditions.

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Repairs, Returns & Exchange Policy

 
 

What is HiFi Corp’s repair, exchange and return policy?

Sometimes, things don’t quite work out. Luckily, we offer a full returns and exchanges policy.
You may return or exchange goods at any one of out HiFi Corp stores subject to producing the original receipt, and ensuring the merchandise is in it’s original packaging and condition. Should this not be in in its original condition, a handling fee of up to 15% of the value of the product may be charged as per the CPA.

The following can not be returned or refunded:

  • Non-returnable/ non-refundable items
  • Delivery and or installation costs
  • Pre-paid cards
  • Digital content
  • Any damaged or abused items
  • Faulty/defective products after 14 days: (excluding all panel televisions larger than 32” (plasma LCD & LED) as well as all Large appliances)

In the unfortunate event that your purchased product becomes faulty or defective, you can opt to have it taken to any HiFi Corp to be seen to. You will be entitled to the following option of as per the CPA:

  • Have such product repaired
  • Have product replaced
  • Be refunded the price paid
  • In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence

The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to:

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